Privacy Policy – Do Good. Well.

At Do Good. Well., your privacy is important to us. This policy explains what personal data we collect, how we use it, and your rights. We’re committed to protecting your information and being transparent about how we handle it.

Who We Are
Do Good. Well. Ltd is a company registered in England and Wales (Company No. 14053396).
Contact: lucy@dogoodwell.co.uk

Scope of this Policy
This policy applies to:

  • People who visit our website

  • People who enquire about our services (by email, phone, or in person)

  • People who contact us via social media (e.g., Instagram, LinkedIn)

  • People who use our services as clients

  • Potential clients and associates (where we may reach out based on publicly available information)

  • Anyone making a complaint or data request

What Data We Collect
Depending on your interaction with us, we may collect and store:

  • Name, contact details (email, phone), and job title

  • Information about your philanthropic interests and goals

  • Details relevant to your consultancy project (e.g., values, causes, giving history)

  • Communication records (emails, meeting notes)

  • Website usage data (analytics, cookies)

  • Newsletter sign-up details (name and email)

  • Social media handles (if you contact us via those platforms)

How We Use Your Data
We use your personal data to:

  • Provide our consultancy services to you

  • Communicate with you about your project or enquiry

  • Send you our e-newsletter and updates (if you sign up)

  • Respond to queries, feedback or complaints

  • Identify and approach potential clients and associates, using only publicly available information (with an opt-out always offered)

  • Comply with legal or regulatory obligations

  • Improve our services and website

Legal Basis for Processing
We process your data either:

  • To fulfil a contract or take steps at your request before entering a contract

  • To comply with legal obligations

  • Based on our legitimate business interests (such as responding to enquiries, business development, or improving our services)

How We Store and Protect Your Data
Your data is stored securely in password-protected documents and systems. Access is restricted to those who need it. We take steps to protect your data from loss, misuse, or unauthorised access. Paper notes are shredded when no longer needed, and digital records are deleted when they are no longer required.

Data Retention

  • Enquiries: Kept for up to one year, unless you become a client.

  • Clients: Data is retained for the duration of our work together and for six years after, in line with HMRC requirements.

  • Newsletter subscribers: Data is kept until you unsubscribe.

  • Potential clients/associates: Data is only kept while relevant and is never sold or shared.

  • All records are reviewed regularly and deleted when no longer needed.

Website Analytics & Cookies
We use website analytics and cookies to understand how visitors use our site (e.g., which pages are most visited, time spent, country and browser info). This information is processed in a way that does not personally identify individuals. You can manage your cookie preferences in your browser.

Social Media Contacts
If you contact us via Instagram, LinkedIn, or other social platforms, your message may be stored by those platforms. We do not share your details with other organisations. Please check the privacy policies of those platforms for more information.

Newsletter Sign-Up
If you sign up for our e-newsletter, we collect your name and email. This is used only to send you updates and news about philanthropy and Do Good. Well. You can unsubscribe at any time using the link in our emails or by contacting us directly. We do not share your newsletter data with third parties.

Potential Clients & Associates
We may review publicly available information to identify people who may be interested in our work. If we contact you, you can opt out at any time. We never engage in non-targeted mailings or sell your data.

Complaints or Queries
We aim to meet the highest standards in handling personal information. If you think our collection or use of information is unfair, misleading, or inappropriate, please get in touch. If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO).

Your Rights
You have the right to:

  • Access: Ask for a copy of your data (subject access request)

  • Correction: Ask us to correct or update your data

  • Deletion: Request we delete your data

  • Objection: Object to how we use your data

To exercise your rights, email lucy@dogoodwell.co.uk. We will respond within one month.

ICO Registration
Do Good. Well. Ltd is registered with the Information Commissioner’s Office (ICO) and pays an annual data protection fee.

Changes to This Policy
We may update this policy from time to time. The latest version will always be on our website.

Contact
Questions or concerns? Please contact lucy@dogoodwell.co.uk.